RMA Request

In order to return a iriver product for in-warranty service, following procedure should be used.

IMPORTANT: iriver will not accept any returns without RMA Number.

This service is applicable only for iriver products purchased in Europe.

Exceptions are made prior to notice.

RMA Request

Online: Go to RMA Request Form below

• Include your personal data (Name, full address, telephone, email address, etc).
• Indicate the model (type) and serial number of the Player, as well as date of purchase.
• Give a complete fault description, preferable in the English or German language.
• Select the procedure of your choice (Return for Repair, Return for Exchange).
• By using the RMA request, the user confirms to understand and accept the terms and conditions as described in the Service Policy.

• After receipt of the RMA request by iriver, a confirmation and authorisation message will be communicated.
• This document will contain:
• A RMA number (which is your reference number)
• Your personal data (please check them carefully for any mistakes)
• The Player's data (please check them carefully for any mistakes)
• The problem description (may be summarized)
• The address where the product should be sent

• The returning material must be decently packed (original packing is preferred). Please return only the defective item(s) (no accessories like cables, Adaptors, CDs, manuals). iriver is not responsible for other products or accessories returned with the defective item.
• The RMA number must be marked on the outside of the box.
• If possible, you should remove or make a backup copy of any data stored on the product prior to shipping the product to iriver. All data could be deleted from the product during repairs. iriver is not responsible or liable for any data stored on the product that is lost, deleted, or is otherwise inaccessible.

• After receipt of the returning material, iriver will service the product as indicated on the original RMA request, and return it within the shortest time by courier.

* Please fill in required fields.
Personal details
Address *	Ms.Mrs.Mr.
First Name, Surname *
Company and Department
Number, Street name *
City *
Zip or Post code *
Country *	Select Country AlbaniaAndorraAustriaBelarusBelgiumBosnia and HerzegowinaBulgariaCroatiaCzech RepublicDenmarkEstoniaFinlandFranceGermanyGibraltarGreeceHungaryIcelandIrelandItalyLatviaLiechtensteinLitduaniaLuxembourgMacedoniaMaltaMoldovaMonacoNetherlandNorwayPolandPortugalRomaniaRussiaSan MarinoSlovakiaSloveniaSpainSwedenSwitzerlandTurkeyUkraineUnited KingdomVaticanYugoslavia
Telephone *
Fax
E-mail *
Player details
Player *	Select a Product B20clix2E 10E-100H10 1GBH10 20GBH10 5/6GBH100 SeriesH300 SeriesiFP-100 SeriesiFP-1000 SeriesiFP-300 SeriesiFP-500 SeriesiFP-700 SeriesiFP-800 SeriesiFP-900 SeriesiGP-100iMP-1000iMP-1100iMP-150iMP-350iMP-400iMP-450iMP-50iMP-500iMP-550iMP-700 (T)iMP-900N10Others/AccessoriesPMP-100 SeriesS10T10T10 (FM)T20T20 (FM)T30T50T60U10U10 ClixX20
Serial Number *
Purchase Date *	Format: YYYY-MM-DD
Invoice of Player *	Please Select No Yes
Global warranty card of Player *	Please Select No Yes
Place of purchase
Problem Description *

Terms and Conditions *
	I accept the T&C which have been made known to me.
Saving of data *
Before we can process your request, you have to agree to having your data stored and/or you must accept Terms and Conditions.
	I agree to have my data stored in accordance with the iriver europe GmbH data protection policy and that this data will be used exclusively by iriver europe to inform me about new products, offers and other sales promotions.
	Please use my data for this transaction only. I do not wish to receive any further mails or other forms of communication for making marketing or promotional purposes.
You can revoke your consent at any time. Simply send e-mail containing your full name and full e-mail address to privacy.eu@iriver.com.